While we strive to ensure that every bonsai tree and accessory reaches you in perfect condition, we understand that rare issues may arise. Please review our policy carefully:

Once an order is delivered and accepted, we do not offer refunds.

If you believe that the product you received does not match your order or is damaged, please contact us within 24 hours of delivery at:

Email: [email protected]

Call: +91-9340957839

Include photos of the product and packaging for a quicker resolution. Our team will review your concern and take appropriate action, which may include a replacement or partial refund, depending on the situation.

If you believe that the product you received is damaged, incorrect, or defective, please notify us within 24 hours of receipt.

Send an email to [email protected] and provide your order number along with clear photographs of the product and packaging.

Our team will verify the issue and may offer a replacement or partial refund after reviewing the case. We do not accept returns for orders placed more than 7 days ago.

For reverse pick-up orders, we will initiate the refund once the item is picked up by our courier partner.

For self-shipped orders, the refund will be processed once the returned item is received in our warehouse. The refund will be credited to your account within 3 to 5 business days.